User Data Deletion
Instructions for requesting the deletion of your personal data from the OmniLink platform operated by Deis Technologies (Pty) Ltd.
Your Right to Data Deletion
In accordance with the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR) where applicable, you have the right to request the deletion of your personal data held by Deis Technologies through the OmniLink platform. This includes data collected via WhatsApp Business API interactions, account registrations, and any other personal information processed through our services.
How to Request Data Deletion
Send an Email Request
Send an email to [email protected] with the subject line "Data Deletion Request". Include the following information:
- Your full name
- Email address associated with your account
- Phone number (if you interacted via WhatsApp)
- Description of the data you want deleted
Identity Verification
To protect your privacy, we may need to verify your identity before processing your deletion request. We will contact you if additional verification is required.
Processing Your Request
We will acknowledge your request within 5 business days and process the deletion within 30 calendar days. You will receive confirmation once your data has been deleted.
Confirmation
Once deletion is complete, we will send you a confirmation email. Deleted data cannot be recovered.
Removing OmniLink via Facebook Settings
If you connected with or used the OmniLink application through Facebook or WhatsApp, you can also remove the app from your Facebook settings:
- 1. Go to your Facebook Settings > Apps and Websites
- 2. Find OmniLink in the list of active apps
- 3. Click Remove to disconnect the app
- 4. Select "Delete all posts, photos and videos on Facebook that OmniLink may have posted on your behalf" if applicable
When you remove the app via Facebook, we will be notified and will automatically initiate the deletion of your data from our systems within 30 calendar days. If you wish to confirm the deletion or have additional data removed, please also email us at [email protected].
Programmatic Data Deletion (API)
Tenant administrators can programmatically delete a contact's data using the OmniLink API:
This endpoint permanently deletes all data associated with the specified contact, including: messages, conversations, link clicks, attribution sessions, delivery events, and the contact record itself. An authenticated API request with tenant admin credentials is required.
For full API documentation, refer to the API Documentation.
What Data Will Be Deleted
Data That Will Be Deleted
- Your account profile and personal information
- WhatsApp conversation history and message logs
- Contact information you provided
- Campaign interaction data
- Payment preferences (not completed transaction records)
- Usage analytics linked to your identity
Data We May Need to Retain
- Transaction records required by financial regulations
- Records required for legal compliance (FICA, NCA)
- Data needed for ongoing legal proceedings
- Anonymized/aggregated analytics data
- Audit logs required by regulatory obligations
Where retention is legally required, data will be deleted once the retention period expires.
Contact Us
For data deletion requests or questions about your personal data:
Deis Technologies (Pty) Ltd - Information Officer
Email: [email protected]
Security: [email protected]
Phone: +27 78 872 6405
You may also lodge a complaint with the Information Regulator of South Africa at [email protected].