OmniLink Support
Get help with the OmniLink platform and services. Our support team is here to assist you with technical issues, integration questions, and security concerns.
Contact Channels
General Support
For general enquiries, technical assistance, and product support.
Business hours (Mon-Fri, 08:00-17:00 SAST)
Incident Response
For security incidents, data breaches, and urgent security concerns.
Critical incidents handled according to SLA where applicable
API Authentication
Understanding how to authenticate with the OmniLink API is essential for successful integration.
API Key Authentication
X-API-Key: your_api_key_here- Keep your API key confidential and never expose it in client-side code
- Rotate API keys periodically for enhanced security
- Use environment variables to store API keys in your applications
Bearer Token Authentication
Authorization: Bearer your_access_token- Tokens have a limited lifespan and must be refreshed
- Use secure token storage mechanisms
- Implement proper token refresh logic in your applications
Service Level Agreement
Response Times
Critical (system down)1 hour
High (major impact)4 hours
Medium (moderate impact)8 hours
Low (minimal impact)24 hours
Support Hours
- Monday - Friday: 08:00 - 17:00 SAST
- Critical incidents: 24/7 on-call support
- Enterprise SLAs available on request
Security Notice
Never include API keys in client-side JavaScript or public repositories. Always make API calls from your backend server and store keys securely.
Need Help?
Our support team is ready to assist you with any questions or issues.